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Rapita Systems
 

Industry leading verification tools & services

Rapita Verification Suite (RVS)

  RapiTest - Unit/system testing  RapiCover - Structural coverage analysis  RapiTime - Timing analysis (inc. WCET)  RapiTask - Scheduling visualization  RapiCoverZero - Zero footprint coverage analysis  RapiTimeZero - Zero footprint timing analysis  RapiTaskZero - Zero footprint scheduling analysis  RapiCouplingPreview - DCCC analysis

Multicore Verification

  MACH178  MACH178 Foundations  Multicore Timing Solution  RapiDaemons

Engineering Services

  V&V Services  Data Coupling & Control Coupling  Object code verification  Qualification  Training  Consultancy  Tool Integration  Support

Industries

  Civil Aviation (DO-178C)   Automotive (ISO 26262)   Military & Defense   Space

Other

RTBx Mx-Suite Software licensing Product life cycle policy RVS Assurance issue policy RVS development roadmap

Latest from Rapita HQ

Latest news

SAIF Autonomy to use RVS to verify their groundbreaking AI platform
RVS 3.22 Launched
Hybrid electric pioneers, Ascendance, join Rapita Systems Trailblazer Partnership Program
Magline joins Rapita Trailblazer Partnership Program to support DO-178 Certification
View News

Latest from the Rapita blog

How to certify multicore processors - what is everyone asking?
Data Coupling Basics in DO-178C
Control Coupling Basics in DO-178C
Components in Data Coupling and Control Coupling
View Blog

Latest discovery pages

control_tower DO-278A Guidance: Introduction to RTCA DO-278 approval
Picture of a car ISO 26262
DCCC Image Data Coupling & Control Coupling
Additional Coe verification thumb Verifying additional code for DO-178C
View Discovery pages

Upcoming events

Avionics and Testing Innovations 2025
2025-05-20
DASC 2025
2025-09-14
DO-178C Multicore In-person Training (Fort Worth, TX)
2025-10-01
DO-178C Multicore In-person Training (Toulouse)
2025-11-04
View Events

Technical resources for industry professionals

Latest White papers

Mitigation of interference in multicore processors for A(M)C 20-193
Sysgo WP
Developing DO-178C and ED-12C-certifiable multicore software
DO178C Handbook
Efficient Verification Through the DO-178C Life Cycle
View White papers

Latest Videos

Rapita Systems - Safety Through Quality
Simulation for the Motorola 68020 microprocessor with Sim68020
AI-driven Requirements Traceability for Faster Testing and Certification
Multicore software verification with RVS 3.22
View Videos

Latest Case studies

GMV case study front cover
GMV verify ISO26262 automotive software with RVS
Kappa: Verifying Airborne Video Systems for Air-to-Air Refueling using RVS
Supporting DanLaw with unit testing and code coverage analysis for automotive software
View Case studies

Other Resources

 Webinars

 Brochures

 Product briefs

 Technical notes

 Research projects

 Multicore resources

Discover Rapita

Who we are

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US office

+1 248-957-9801
info@rapitasystems.com
Rapita Systems, Inc.
41131 Vincenti Ct.
Novi
MI 48375
USA

UK office

+44 (0)1904 413945
info@rapitasystems.com
Rapita Systems Ltd.
Atlas House
Osbaldwick Link Road
York, YO10 3JB
UK

Spain office

+34 93 351 02 05
info@rapitasystems.com
Rapita Systems S.L.
Parc UPC, Edificio K2M
c/ Jordi Girona, 1-3
Barcelona 08034
Spain

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Support

Efficient and effective customer support

Customer suppport

How we support our customers:

  •  Expert support team resolve issues using RVS tools
  •  Bug fixes & workarounds to address any bugs in our software
  •  Access to all known issues in our software & assurance bulletins
Support product briefContact us

  • Overview
  • Features
  • Resources
  • FAQs

We don't consider ourselves to be just a tool vendor, but a company specialized in offering real solutions to meet the needs of our customers. As such, we pride ourselves in offering high quality support services.

Our policy is to always provide our customers with the best level of support we can realistically achieve. This means that we will resolve support issues as quickly and effectively as we can. We have a strong history of excellent support, and regard this as an essential aspect of our business.

"Rapita was extremely helpful and quickly found resolutions to our issues. Thank you for the help!"

support
RVS software box
support Rapita International Support Team

Front line support

Our support team is comprised of several Field Application Engineers (FAE’s). You will be aided by people who use the tool everyday and have done several integrations involving a variety of compilers, languages, and platforms.

"Rapita team was exceedingly prompt. They have a keen eye for these kinds of problems and spotted the issue quickly. Thanks for the support!"

Maintenance

We do everything we can to find defects in our tools as early as possible and fix them. If you find a bug in our tools, we encourage you to inform us and our development team will endeavor to offer a workaround until we can provide you with a version of the software that fixes the bug. When we have fixed the bug, we will provide you with an interim wavefront version of the software that resolves your problem until our next incremental software release.

"The Rapita support team was super supportive and came with quick fixes with low turnaround time. Appreciate their effort to work late hours supporting client at different time zone."

support Support team - York office
support Hardware lab - York office

Targets

We aim to resolve support issues as quickly and effectively as we can and regard ongoing support as an essential aspect of our business.

We aim to close 50% of all tickets within 7 days, and we achieved a rate of 72% during 2024.

We aim to close 75% of all tickets within 30 days, and we achieved a rate of 98% during 2024).

"Thanks for the speedy response! I sent the email to Rapita Support at 8:51 AM and the problem is solved by 9:45 AM - less than an hour. Impressive!"

What our customers say

Testimonials testimonial

Rapita’s technical customer service team has been consistently helpful and responsive. 

Collins Aerospace Flight Controls

We’ve appreciated Rapita’s responsiveness from the get-go and the obvious benefits of having testers and tool provider under one roof. 

Triumph Group

It was a delight working with Rapita. Their expert engineers quickly adapted to our build system and the integration went far more smoothly than we could have expected. 

OHB Sweden

Once again I could conduct my demo session for 30+ master students flawlessly thanks to the outstanding quality of RVS and the support provided. Thanks once again. 

Lecturer at TUM

Original setup and installation was simple and seamless. 

Mike Horgan - Technical Marketing Manager, DDC-I Inc.

Service features

  • Easy to get started Integration and learning resources help you get started verifying your code in no time.
    Discover this feature
  • Documentation Learn how to use RVS features with comprehensive documentation in both printed and electronic formats.
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  • Tutorials Learn how to get the most from our verification solutions with simple, interactive tutorials.
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  • Support Dedicated support service to resolve technical issues quickly.
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Downloads

 
Delivering world-class tool support to Collins Aerospace
  Brochure
Rapita Systems Brochure
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Software support and maintenance
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Frozen Version Support

Frequently asked questions

Expand All
  • What’s included in the standard software support and maintenance package? 
  • Which versions of RVS does support and maintenance cover? 
  • How long does my support and maintenance contract last?  
  • Does my license include access to software support and maintenance? 
  • How do I check whether I have an active support and maintenance contract, and how do I purchase one? 
  • How do I request support?  
  • Do I need to register for support? 
  • Do you offer support for projects with a long life cycle? 
  • How do I check whether I have an active support and maintenance contract, and how do I purchase one?

    Contact us and we’ll be happy to help.

  • Does my license include access to software support and maintenance?

    Annual RVS licenses include support and maintenance for the full duration of the license period.

    Perpetual RVS licenses include support and maintenance for the first year. After this, you can purchase a Rapita support and maintenance contract to cover one or more years of additional support. You can purchase this support in advance to ensure that your products are covered. As long as your license is covered by a support and maintenance contract, you can access the latest version of RVS, all bug fixes and the Rapita support team.

  • Do you offer support for projects with a long life cycle?

    We offer a frozen version support service for qualified RVS integrations, so you can rest assured that you will have access to the version of RVS you're qualifying even if your project has a very long life cycle.

  • Which versions of RVS does support and maintenance cover?

    Our standard support and maintenance package covers current, superseded and deprecated versions of all our software, subject to our Product Lifecycle Policy.

  • What’s included in the standard software support and maintenance package?

    Our support and maintenance package includes the following:

    • Support – access to our support team, who can resolve any issues you may have while using our software
    • Maintenance – bug fixes and workarounds to any issues caused by problems in our software
    • Updates and information – access to all known issues in our software and assurance bulletins
  • How do I request support? 

    You can contact the Rapita support team by email or telephone. Our support team is available Monday to Friday during UK and US office hours and we offer support outside these hours on a best effort basis.

    Email address: support@rapitasystems.com
    If you contact us by email, you will receive an automated response and our team will respond to your personally within one working day.

    Telephone (international): +44 1904 413945
    Telephone (US): +1 248-957-9801

  • How long does my support and maintenance contract last?

    When you purchase a perpetual license for one of our products, we include one year’s support and maintenance in the purchase price. After this period, you need to buy a support service contract to continue taking advantage of our support and maintenance.

    When you buy an annual license of one of our products, we include support and maintenance for the duration of the license.

    Find out more here about support service duration and purchasing here.

  • Do I need to register for support?

    You don’t need to register for support. If you have a license with active support and maintenance, you are automatically registered for our support services and can request support by contacting our support team.

  • Solutions
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    • MACH178

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    • Multicore Timing Analysis
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    • What is CAST-32A?

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