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Rapita Systems
 

Industry leading verification tools & services

Rapita Verification Suite (RVS)

  RapiTest - Unit/system testing   RapiCover - Structural coverage analysis   RapiTime - Timing analysis (inc. WCET)   RapiTask - Scheduling visualization   RapiCoverZero - Zero footprint coverage analysis   RapiTimeZero - Zero footprint timing analysis   RapiTaskZero - Zero footprint scheduling analysis

Multicore verification

  MACH178   Multicore Timing Solution   RapiDaemons

Services

  V & V Services   Qualification   Training   Tool Integration  Support

Industries

  Aerospace (DO-178C)   Automotive (ISO 26262)   Space

Other

  RTBx   Mx-Suite   Software licensing   Product life cycle policy  RVS development roadmap

Latest from Rapita HQ

Latest news

RVS 3.18 Launched
Solid Sands partners with Rapita Systems
Danlaw Acquires Maspatechnologies - Expanding Rapita Systems to Spain
Rapita co-authored paper wins ERTS22 Best paper award
View News

Latest from the Rapita blog

Measuring response times and more with RapiTime
Why mitigating interference alone isn’t enough to verify timing performance for multicore DO-178C projects
There are how many sources of interference in a multicore system?
Supporting modern development methodologies for verification of safety-critical software
View Blog

Latest discovery pages

do178c DO-178C Guidance: Introduction to RTCA DO-178 certification
matlab_simulink MATLAB® Simulink® MCDC coverage and WCET analysis
code_coverage_ada Code coverage for Ada, C and C++
amc-20-193 AMC 20-193
View Discovery pages

Upcoming events

Aerospace Tech Week Europe 2023
2023-03-29
Aeromart Montreal 2023
2023-04-04
Certification Together International Conference
2023-05-10
View Events

Technical resources for industry professionals

Latest White papers

DO178C Handbook
Efficient Verification Through the DO-178C Life Cycle
A Commercial Solution for Safety-Critical Multicore Timing Analysis
Compliance with the Future Airborne Capability Environment (FACE) standard
View White papers

Latest Videos

Streamlined software verification with RVS 3.18
Sequence analysis with RapiTime
Visualize call dependencies with RVS thumbnail
Visualize call dependencies with RVS
Analyze code complexity thumbnail
Analyze code complexity with RVS
View Videos

Latest Case studies

Supporting ISO 26262 ASIL D software verification for EasyMile
RapiCover’s advanced features accelerate the certification of military UAV Engine Control
Front cover of whitepaper collins
Delivering world-class tool support to Collins Aerospace
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US office

+1 248-957-9801
info@rapitasystems.com
Rapita Systems, Inc.
41131 Vincenti Ct.
Novi
MI 48375
USA

UK office

+44 (0)1904 413945
info@rapitasystems.com
Rapita Systems Ltd.
Atlas House
Osbaldwick Link Road
York, YO10 3JB
UK

Spain office

+34 930 46 42 72
info@rapitasystems.com
Rapita Systems S.L.
Parc UPC, Edificio K2M
c/ Jordi Girona, 1-3, Office 306-307
Barcelona 08034
Spain

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Support

Efficient and effective customer support

Customer suppport

How we support our customers:

  •  Expert support team resolve issues using RVS tools
  •  Bug fixes & workarounds to address any bugs in our software
  •  Access to all known issues in our software & assurance bulletins
Support product briefContact us
  • Overview
  • Features
  • Resources
  • FAQs

We don't consider ourselves to be just a tool vendor, but a company specialized in offering real solutions to meet the needs of our customers. As such, we pride ourselves in offering high quality support services.

Our policy is to always provide our customers with the best level of support we can realistically achieve. This means that we will resolve support issues as quickly and effectively as we can. We have a strong history of excellent support, and regard this as an essential aspect of our business.

"Rapita was extremely helpful and quickly found resolutions to our issues. Thank you for the help!"
support
RVS software box
support Rapita International Support Team

Front line support

Our support team is comprised of several Field Application Engineers (FAE’s). You will be aided by people who use the tool everyday and have done several integrations involving a variety of compilers, languages, and platforms.

"Rapita team was exceedingly prompt. They have a keen eye for these kinds of problems and spotted the issue quickly. Thanks for the support!"

Maintenance

We do everything we can to find defects in our tools as early as possible and fix them. If you find a bug in our tools, we encourage you to inform us and our development team will endeavor to offer a workaround until we can provide you with a version of the software that fixes the bug. When we have fixed the bug, we will provide you with an interim wavefront version of the software that resolves your problem until our next incremental software release.

"The Rapita support team was super supportive and came with quick fixes with low turnaround time. Appreciate their effort to work late hours supporting client at different time zone."
support Support team - York office
support Hardware lab - York office

Targets

We aim to resolve support issues as quickly and effectively as we can and regard ongoing support as an essential aspect of our business.
We aim to close 50% of all tickets within 7 days, and we achieved a rate of 74% during 2022.
We aim to close 75% of all tickets within 30 days, and we achieved a rate of 92% during 2022).

"Thanks for the speedy response! I sent the email to Rapita Support at 8:51 AM and the problem is solved by 9:45 AM - less than an hour. Impressive!"

What our customers say

Testimonials testimonial

Rapita’s technical customer service team has been consistently helpful and responsive.

Collins Aerospace Flight Controls

We’ve appreciated Rapita’s responsiveness from the get-go and the obvious benefits of having testers and tool provider under one roof.

Triumph Group

It was a delight working with Rapita. Their expert engineers quickly adapted to our build system and the integration went far more smoothly than we could have expected.

OHB Sweden

 
Once again I could conduct my demo session for 30+ master students flawlessly thanks to the outstanding quality of RVS and the support provided. Thanks once again.

Lecturer at TUM

 
Original setup and installation was simple and seamless.

Mike Horgan - Technical Marketing Manager, DDC-I Inc.

Service features

  • Easy to get started Integration and learning resources help you get started verifying your code in no time.
    Discover this feature
  • Documentation Learn how to use RVS features with comprehensive documentation in both printed and electronic formats.
    Discover this feature
  • Tutorials Learn how to get the most from our verification solutions with simple, interactive tutorials.
    Discover this feature
  • Support Dedicated support service to resolve technical issues quickly.
    Discover this feature

Downloads

 
Delivering world-class tool support to Collins Aerospace
  Brochure
Rapita Systems Brochure
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Software support and maintenance
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Frozen Version Support

Frequently asked questions

Expand All
  • What’s included in the standard software support and maintenance package? 
  • Which versions of RVS does support and maintenance cover? 
  • How long does my support and maintenance contract last?  
  • Does my license include access to software support and maintenance? 
  • How do I check whether I have an active support and maintenance contract, and how do I purchase one? 
  • How do I request support?  
  • Do I need to register for support? 
  • Do you offer support for projects with a long life cycle? 
  • How do I check whether I have an active support and maintenance contract, and how do I purchase one?

    Contact us and we’ll be happy to help.

  • Does my license include access to software support and maintenance?

    Annual RVS licenses include support and maintenance for the full duration of the license period.

    Perpetual RVS licenses include support and maintenance for the first year. After this, you can purchase a Rapita support and maintenance contract to cover one or more years of additional support. You can purchase this support in advance to ensure that your products are covered. As long as your license is covered by a support and maintenance contract, you can access the latest version of RVS, all bug fixes and the Rapita support team.

  • Do you offer support for projects with a long life cycle?

    We offer a frozen version support service for qualified RVS integrations, so you can rest assured that you will have access to the version of RVS you're qualifying even if your project has a very long life cycle.

  • Which versions of RVS does support and maintenance cover?

    Our standard support and maintenance package covers current, superseded and deprecated versions of all our software, subject to our Product Lifecycle Policy.

  • What’s included in the standard software support and maintenance package?

    Our support and maintenance package includes the following:

    • Support – access to our support team, who can resolve any issues you may have while using our software
    • Maintenance – bug fixes and workarounds to any issues caused by problems in our software
    • Updates and information – access to all known issues in our software and assurance bulletins
  • How do I request support? 

    You can contact the Rapita support team by email or telephone. Our support team is available Monday to Friday during UK and US office hours and we offer support outside these hours on a best effort basis.

    Email address: support@rapitasystems.com
    If you contact us by email, you will receive an automated response and our team will respond to your personally within one working day.

    Telephone (international): +44 1904 413945
    Telephone (US): +1 248-957-9801

  • How long does my support and maintenance contract last?

    When you purchase a perpetual license for one of our products, we include one year’s support and maintenance in the purchase price. After this period, you need to buy a support service contract to continue taking advantage of our support and maintenance.

    When you buy an annual license of one of our products, we include support and maintenance for the duration of the license.

    Find out more here about support service duration and purchasing here.

  • Do I need to register for support?

    You don’t need to register for support. If you have a license with active support and maintenance, you are automatically registered for our support services and can request support by contacting our support team.

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